General terms and conditions of sale

1.- Identifying details of the owner
These general terms and conditions of sale comprehensively regulate all sales transactions that may be offered, provided or carried out from the online shop located on the website. www.gvindustrial.com

owned by Iniciativas de Automatismos Industriales, S.L. (hereinafter GV Industrial), with tax identification number or code B36865780, with registered office at Camiño do Covelo nº 29 Bajo dcha. and registered in the Pontevedra Mercantile Registry, book 2447, folio 15, 1st entry, page PO-2544.7.
These terms and conditions may be modified by GV Industrial at any time, with users being informed of the existence of any new version containing substantial changes.

2.- The user

Accessing, browsing and using the Website confers the status of user, and therefore, from the moment you start browsing the Website, you accept all the Conditions set out herein, as well as any subsequent modifications, without prejudice to the application of the corresponding mandatory legal regulations, as the case may be.
The user assumes responsibility for the correct use of the Website. This responsibility shall extend to:

  • Use this website solely for making legally valid enquiries and purchases or acquisitions.
  • Do not make any fake purchases.
  • Do not make any fraudulent purchases.
  • Provide accurate and lawful contact details, such as email addresses, postal addresses, or other details.

The user declares that they are over 18 years of age and have the legal capacity to enter into contracts through this website.

The Website is intended for Users residing in Spain. Gv Industrial does not guarantee that the website complies with the laws of other countries, either in whole or in part.

3.- Applicability of the general terms and conditions

These terms and conditions apply to all quotations, offers, activities, agreements and deliveries of products by or on behalf of GV Industrial. Deviations from these terms and conditions are only possible if the parties have explicitly agreed to them in writing.

4.- Purpose

These terms and conditions shall govern the use of the website. www.gvindustrial.com that GV Industrial makes available to its users and customers. Purchases on gvindustrial.com can be made from Spain, covering the entire Spanish territory. The products that GV Industrial sells through its website are mainly related to electricity.

These general terms and conditions have been drawn up in accordance with the provisions of Law 34/2002 on information society services and electronic commerce, Royal Legislative Decree 1/2007 of 16 November, which approves the revised text of the General Law for the Protection of Consumers and Users and other complementary laws, all of which are mandatory legal provisions.

GV Industrial may modify them without prior notice, so it is recommended that you consult them periodically, especially when you intend to make effective use of its online shop located on the website. www.gvindustrial.com. However, GV Industrial is committed to keeping them up to date, publishing the latest version and allowing access and printing at any time..

5.- Conditions of access and purchase

Access to the Gv Industrial Portal is free and confers the status of User on anyone who accesses it, regardless of their subsequent use of the services offered.

Purchases may be made without prior registration, but in all cases the form must be completed in order to identify the purchaser and the delivery address.

The purchase of products at www.gvindustrial.com Only users over the age of 18 may do so, and they must follow the steps and instructions that accompany the entire purchase process, which consist of, but are not limited to, the following.

  • Completing the registration form or the identification form for previously registered users.
  • On-screen display of order summary, delivery terms and charges – where applicable for shipping –
  • Acceptance of the terms and conditions of purchase, which implies reading, understanding and irrevocably accepting each and every one of these General Terms and Conditions, as well as, where applicable, any existing Specific Terms and Conditions.
  • Immediate receipt of the summary email in the account used for registration or, failing that, as soon as possible and always within 24 hours.

The purchase of products is not permitted in www.gvindustrial.com for subsequent distribution or resale, either in public establishments or in the domestic sphere. GV Industrial shall regulate and authorise the necessary permits if it consents to them at any time, and shall duly notify the authorised agent of such authorisation.

6.- Orders

No valid order may be placed without expressly accepting, by ticking the boxes provided for this purpose, the terms and conditions and privacy policy of Gv Industrial.

All orders shall be considered offers to purchase subject to these terms and conditions. GV Industrial reserves the right to accept them if the requirements set forth herein are not met.

Once an order has been placed, the system automatically generates a receipt confirming receipt of the order. However, this confirmation does not imply automatic acceptance of the order, as GV Industrial reserves the right to gather additional information related to identity and address in order to ensure both correct delivery of the order and to ensure that there is no fraud related to the transactions.

Orders can be placed 365 days a year, at any time, except when the service is suspended for maintenance or other commercial circumstances and/or force majeure.

All orders are subject to product availability. If it is not possible to deliver an order due to supply issues or insufficient stock, the user will have the option to wait until the product is available or cancel the order.

7.- Delivery

Delivery shall be deemed to have taken place at the moment the user or a third party designated by him acquires physical possession of the products.

The delivery time for the order will vary depending on the shipping method selected and will be indicated on the website once the order confirmation has been obtained. In any case, it will not exceed 30 days from the date of order confirmation. If the delivery date cannot be met, we will inform the user of this circumstance and offer them the option of proceeding with the purchase by setting a new delivery date or cancelling the order and obtaining a full refund of the price paid.

If the recipient is absent at the time of delivery, a notice will be left so that they can collect the shipment at the place and within the time limits indicated. If the shipment is not collected within the specified period, it will be returned to GV Industrial.

8.- Price and payment

It is understood that the price of each product is the price that appears on the website at the time each order is placed. The user must pay the marked price, including applicable taxes, together with shipping costs, which will be added to the price to be paid.

Prices may be modified by GV Industrial at any time and without prior notice, without affecting orders that have already been confirmed. However, even if confirmed, GV Industrial shall not be obliged to fulfil orders when the price is incorrect, especially when the error is obvious and easily recognisable.

The following payment methods are accepted:

  • Payment by debit or credit card
  • Bank transfer.

We reserve the right not to accept certain payments with specific credit cards.

GV Industrial reserves the right to change payment methods, creating new ones or eliminating existing ones, without the user/customer of ww.gvindustrial.com being able to make any claims for this reason. However, if the change in method affects an order that has already been placed, www.gvindustrial.com will contact the customer to inform them of the change, offering them the option to cancel the order if they deem it appropriate. Payment by credit/debit card. The charge is made online, i.e. in real time, through the payment gateway of the corresponding financial institution and once the details provided have been verified as correct. In order to provide maximum security for the payment system, www.gvindustrial.com uses secure payment systems from leading financial institutions in e-commerce. In this regard, confidential data is transmitted directly and in encrypted form (SSL) to the corresponding financial institution. The SSL encryption system used ensures complete security for data transmission over the network. Customer data is completely confidential and protected. Credit card details are not stored in any of our databases. It is only used in the virtual POS (Point of Sale) terminal of GV Industrial’s financial institution, through its secure payment gateway. Credit cards are subject to checks and authorisations by the issuing institution, but if that institution does not authorise the payment, GV Industrial is not responsible for any delay or non-delivery and will not be able to formalise any contract with the customer. GV Industrial reserves the right to verify the personal data provided by the customer and to take the measures it deems appropriate (including cancellation of the order) to ensure that the goods purchased are delivered in accordance with the details on the order.

  1. Right of withdrawal.

The user has the right to withdraw from the contract entered into through ww.gvindustrial.com within 14 calendar days without justification.

The withdrawal period shall expire 14 calendar days from the day on which the User or a third party designated by the User, other than the carrier, has acquired physical possession of the goods.

To exercise the right of withdrawal, the User must notify Gv Industrial of their decision to withdraw from the contract by means of an unequivocal statement (e.g. a letter sent by post, fax or email). The user may use the withdrawal form template included at the end of these terms and conditions, although its use is not mandatory.

To comply with the withdrawal period, it is sufficient for the communication relating to the User’s exercise of this right to be sent before the expiry of the corresponding period.

In the event of withdrawal, GV Industrial will refund all payments received from the user, including delivery costs (with the exception of additional costs resulting from the user’s choice of a delivery method other than the least expensive standard delivery method offered) without undue delay and, in any case, no later than 14 calendar days from the date on which the user informs GV Industrial of their decision to withdraw from the contract.
*** Translated with www.DeepL.com/Translator (free version) ***

 

GV Industrial procederá a efectuar dicho reembolso utilizando el mismo medio de pago empleado por el Usuario para la transacción inicial, a no ser que éste haya dispuesto expresamente lo contrario; en todo caso, el Usuario no incurrirá en ningún gasto como consecuencia del reembolso. GV Industria podrá retener el reembolso hasta haber recibido los bienes, o hasta que el usuario haya presentado un aprueba de la devolución de los mismos, según qué condiciones se cumpla primero.

The User must return or deliver the goods directly to GV Industrial, without undue delay and, in any case, no later than 14 calendar days from the date on which they notify us of their decision to withdraw from the contract, to the address of GV Industrial indicated at the beginning of these conditions. The deadline will be considered met if the user returns the goods before the end of that period. The User shall bear the direct cost of returning the goods.

The user shall only be liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

This document specifies that any products that are not sealed upon delivery or that may be returned for health reasons or health protection purposes shall not be eligible for withdrawal (including, but not limited to, any beauty care products if their cap or seal has been removed).

The right of withdrawal shall not apply to contracts relating to:

  • The supply of goods whose price depends on fluctuations in the financial market that GV Industrial cannot control.
  • The supply of goods made to the consumer’s and user’s specifications and clearly personalised.
  • The supply of goods that are liable to deteriorate or expire rapidly.
  • The supply of sealed goods which are not suitable for return for reasons of health protection or hygiene and which have been unsealed after delivery.
  • The supply of goods which, after delivery and taking into account their nature, have been inseparably mixed with other goods.
  • The supply of alcoholic beverages whose price has been agreed upon at the time of entering into the sales contract and which cannot be delivered before 30 days, and whose actual value depends on market fluctuations that GV Industrial cannot control.
  • Contracts in which the consumer and user have specified to GV Industrial that they wish to be visited to carry out urgent repair or maintenance work.
  • The supply of sealed audio or video recordings or sealed computer software that have been unsealed by the consumer and user after delivery.
  • The supply of daily newspapers, periodicals or magazines, with the exception of subscription contracts for the supply of such publications.
  • The supply of digital content that does not provide material support when the execution has begun with the prior express consent of the consumer and user, with their knowledge that they consequently lose their right of withdrawal.

10.- warranty

In accordance with the General Law for the Defence of Consumers and Users and other complementary laws, GV Industrial offers a 2-year warranty on all its products from the date of delivery and will proceed, as appropriate, with the repair, replacement, price reduction or refund of the product. If you need to make a warranty claim, please contact us using the contact details provided above. This warranty does not cover possible breakages or wear and tear caused by use. The consumer and user must inform the seller of the lack of conformity within 2 months of becoming aware of it.

11.- Customer service

Gv Industrial has a customer service department so that users can manage their complaints and queries, request guarantees, and exercise their right of withdrawal.

Users may address their complaints, claims or requests for information to GV Industrial’s customer service department using any of the following methods:

All queries, and especially complaints and suggestions, will be dealt with as quickly as possible, without exceeding the deadlines established by current legislation in any case.

Likewise, they shall be notified of these rights by means of a written receipt, on paper or any other durable medium.

12.- Protection of personal data

Iniciativas de Automatismos Industriales, S.L. is responsible for processing the user’s personal data and informs you that this data will be processed in accordance with the provisions of Organic Law 3/2018, of 5 December, on the Protection of Personal Data and the guarantee of digital rights, and Regulation (EU) 2016/279 of 27 April 2016 (GDPR) on the protection of natural persons with regard to the processing of personal data and on the free movement of such data. The following information on the processing is therefore provided:

End of treatment:

Maintaining a commercial relationship with the user
Data collected:
The personal data collected on this site are as follows:

  • Account opening: when creating your user account, your first name, surname, telephone number and postal address.
  • Login: when the user connects to the website, they register, in particular, their surname, first name, access details, usage details, location and payment details.
  • Profile: Using the services provided on the website allows you to enter a profile, which may include an address and telephone number.
  • Payment: As part of the payment for the products and services offered on the website, financial data relating to the user’s bank account or credit card is recorded.

  • Communication: When the website is used to communicate with other members, data relating to the user’s communications is stored temporarily.
  • Cookies: Cookies are used when you use the site. You can disable cookies in your browser settings.

 

Use of personal data:
The purpose of collecting personal data from users is to provide them with the services of the website, improve them, and maintain a secure environment. More specifically, the uses are as follows:

  • Access and use of the website by the user.
  • Management of the operation and optimisation of the website.
  • Organisation of the terms and conditions of use of payment services.
  • Verification, identification, and authentication of data transmitted by the user.
  • Offer users the possibility of communicating with other users of the website.
  • Implementation of user support.
  • Personalisation of services by displaying advertisements based on the user’s browsing history, according to their preferences.
  • Prevention and detection of fraud, management of malware (malicious software) and security incidents.
  • Management of potential conflicts with users.
  • The sending of commercial and advertising information, according to user preferences.

Sharing personal data with third parties

Personal data may be shared with third parties in the following cases:

  • When the user utilises payment services, in order to implement these services, the website is in contact with third-party banking and financial entities with which it has entered into contracts.
  • When the user publishes publicly accessible information in the free comment areas of the website.
  • When the user authorises a third-party website to access their data.
  • When the website uses the services of service providers to provide user support, advertising, and payment services. These service providers have limited access to user data in the context of providing these services and are contractually obliged to use it in accordance with the provisions of applicable personal data protection regulations.
  • If required by law, the website may transmit data to file claims against the website and comply with administrative and judicial proceedings.

Security and confidentiality
The website applies organisational, technical, software and physical measures in terms of digital security to protect personal data against alteration, destruction and unauthorised access. However, it should be noted that the internet is not a completely secure environment and that the website cannot guarantee the security of the transmission or storage of information on the internet.
Implementation of user rights

In accordance with the regulations applicable to personal data, users have the following rights, which they may exercise by sending their request to the following address: Camiño do Covelo nº 29 Bajo dcha. Tameiga Mos Pontevedra Or by email to comercial@gvindustrial.com

 

Derecho a retirar el consentimiento en cualquier momento.

Right of access, rectification, portability and erasure of your data, and the right to restrict or object to its processing.
Right to lodge a complaint with the supervisory authority (agpd.es) if you consider that the processing does not comply with current regulations.

13.- Language of the contract

These general terms and conditions of sale are written in Spanish. Should they be translated into one or more foreign languages, the Spanish text shall prevail in the event of a dispute.

14.- Applicable legislation

These general conditions are governed by Spanish law. The parties submit, at their discretion, to the resolution of conflicts and waive any other jurisdiction, to the courts and tribunals of the user’s domicile.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

ANEXO

WITHDRAWAL FORM

(To be completed by the consumer and sent by registered post with acknowledgement of receipt within a maximum period of 14 days from the date of conclusion of the contract)

 

For the attention of:
Iniciativas de Automatismos Industriales, S.L.
Located at Camiño de Covelo nº 29 Bajo dcha, Tameiga. 36416 Mos, Pontevedra
Telephone number: 986338923
Email address: comercial@gvindustrial.com

I hereby inform you that I am cancelling the purchase made in your online shop, which I identify below:

 

Buyer’s first and last name:
Buyer’s address:
Buyer’s email address:
Date of order: